Are you seeking to elevate your career by delivering top-notch service within a well-established and highly respected company? Are you in search of an employer who encourages growth? If you're looking for a company that trains you to be the best, you're in the right place! Just like you, we want you to be comfortable in your career! Come join the Johnson & Johnson Heating & Air Conditioning team and discover the comfortable employment you’ve always desired!

Why Choose Us

Competitive Compensation + Commissions
100% Medical Insurance Paid
Dental, & Vision Insurance Offered
Simple IRA + Match
PTO + Paid Holidays
Company Supplied Vehicle *For Qualified Positions
Retention Bonuses
Ongoing Training + Advancement Opportunities
Company Meetings + Food!
Great Company Events
Awesome Company Culture
A FAMILY

Johnson & Johnson Comfort proudly serves local communities from Martinsburg, WV to Frederick, MD and beyond. Whether you are looking for a better opportunity or searching for a long-term career, you’ve come to the right place. We stand behind our team and enjoy providing comfortable employment for those who work so hard for our customers! We offer a space where our team members feel supported and excited to come to work. We want your days to be filled with the right people to fulfill yourself both personally and professionally – so join our family today!

J&J has offered comfortable employment by our family-owned company for over 27 years. We continue to grow because we only hire the best, and our customers love us for it. What you don’t know is what it is like to be part of a family like this. We care about our teammates and expect you to bring that same care to all of us if you choose to join our team. We do a lot more than just work together, you’ll come to love our company outings, in-office perks, company hang-outs, annual events, and so much more. We are here to empower our team to use their expertise and enjoy their job every day!

Customer Service Representative

Martinsburg, WV

Full Time

Mid Level

Johnson & Johnson Heating, Air Conditioning, and Plumbing

Customer Service Representative
Martinsburg, WV

We're seeking a friendly, professional Customer Service Representative to be the first point of contact for our customers. You'll handle incoming calls, schedule appointments, follow up with clients, and help keep our operations running smoothly.

Key Responsibilities:

Answer calls and provide exceptional customer service
Schedule appointments and follow up to ensure satisfaction
Proactively reach out to customers for maintenance scheduling and promotions
Explain services clearly and compassionately to homeowners
Collaborate with service and dispatch teams
Maintain accurate records in ServiceTitan CRM
Support team members and contribute to positive workplace culture

Requirements:

3+ years of customer service experience
High school diploma or equivalent
Excellent written and verbal communication skills
Warm, personable demeanor
Strong organizational skills and attention to detail
Proficient in Microsoft Office and computer systems
Self-motivated with ability to work independently
Thrives in fast-paced, team-oriented, goal-driven environments

What We Offer:

100% employer-paid health insurance (vision and dental available)
Retirement plan with company match
Paid training and career development opportunities
Family-oriented company culture with team events and outings
Work-life balance with set schedule (rotating weekends based on season)

About Us:
Locally owned, family-oriented home services company serving the tri-state area for decades. Built on quality, integrity, and a people-first approach.

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