HVAC Dispatcher
Martinsburg, WV
Full Time
Mid Level
If you’re the best and want to join a team that appreciates you, and work for a company where you can create your own opportunities, We want to talk to you!
We are looking for a full-time HVAC Dispatcher to join our team in Martinsburg, WV.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in the tri-state area. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why we need you
Because we offer top-of-the-line products and services, we need a top-of-the-line Dispatcher who genuinely cares about the customer and look at this opportunity as not just a job but a career.
What We Offer:
- Competitive pay $20 - $25 Hourly
- Medical Insurance -- we pay 100% for your insurance for health. We also offer vision and dental insurance.
- Retirement plan with a company match.
- A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Johnson & Johnson Heating and Air Conditioning.
The Big Task
- You will evaluate customer calls and match the right technician to every job
- Take incoming customer calls
- Schedule and coordinate all service calls, as calls are received
- Creating dispatch tickets for all service calls
- Dispatch Service Technicians, one call at a time
- Respond to all messages left overnight
- Maintain the dispatch board/schedule
- Forecast workload for 2 – 3 days out
- Contact customers with a “Parts Pending” status as parts are received for scheduling
- Follow up on all pending and recommended work with customers
- Maintain maintenance agreements, scheduling, database information, customer hard files, and renewals
- Order parts for special orders
- Update customer files as information is received from installation. (Extended warranties, equipment info, new customers)
- Maintain on-call schedule, to include 1st on call and standby technician
- Maintain customer history files in the database
- Prepare paperwork for manufacture warranty parts
- Facilitate the return of warranty parts
- Update service database from service ticket
- Compare work orders to the service schedule
- Happy calls/customer surveys
- Forward credit card information
- Other duties as assigned
What We Are Looking For
- 2 years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
- Minimum 1 year experience dispatching in service industry
- Advanced customer service skills
- Knowledge of industry is recommended but not required
- High school diploma or general education degree (GED)
- Previous experience with Microsoft Office
- Highly organized with exceptional follow-through abilities
- Strong verbal and written communication
- Outgoing personality that blends well with a fast-paced, goal-driven environment
- Highly motivated, flexible, and great attitude on life
Apply today and join our team!!!
We are an equal opportunity employer
Apply for this position
Required*