Are you seeking to elevate your career by delivering top-notch service within a well-established and highly respected company? Are you in search of an employer who encourages growth? If you're looking for a company that trains you to be the best, you're in the right place! Just like you, we want you to be comfortable in your career! Come join the Johnson & Johnson Heating & Air Conditioning team and discover the comfortable employment you’ve always desired!

Why Choose Us

Competitive Compensation + Commissions
100% Medical Insurance Paid
Dental, & Vision Insurance Offered
Simple IRA + Match
PTO + Paid Holidays
Company Supplied Vehicle *For Qualified Positions
Retention Bonuses
Ongoing Training + Advancement Opportunities
Company Meetings + Food!
Great Company Events
Awesome Company Culture
A FAMILY

Johnson & Johnson Comfort proudly serves local communities from Martinsburg, WV to Frederick, MD and beyond. Whether you are looking for a better opportunity or searching for a long-term career, you’ve come to the right place. We stand behind our team and enjoy providing comfortable employment for those who work so hard for our customers! We offer a space where our team members feel supported and excited to come to work. We want your days to be filled with the right people to fulfill yourself both personally and professionally – so join our family today!

J&J has offered comfortable employment by our family-owned company for over 27 years. We continue to grow because we only hire the best, and our customers love us for it. What you don’t know is what it is like to be part of a family like this. We care about our teammates and expect you to bring that same care to all of us if you choose to join our team. We do a lot more than just work together, you’ll come to love our company outings, in-office perks, company hang-outs, annual events, and so much more. We are here to empower our team to use their expertise and enjoy their job every day!

Customer Service Representative

Martinsburg, WV

Full Time

Mid Level

Are you someone who loves helping people and takes pride in providing exceptional customer experiences? Do you want to work on a team where you’re seen, appreciated, and supported every step of the way?

If that’s a YES—this might be the opportunity you've been waiting for.

At Johnson & Johnson Heating, Air Conditioning, and Plumbing, we’re not just another home services company—we’re a team of hardworking, humble people who believe in doing the right thing for both our customers and our employees. We’re growing fast and looking for a Customer Service Representative who’s ready to grow with us!

💬 What You’ll Be Doing:

Be the friendly, professional first voice our customers hear when they call.
Answer incoming calls, book appointments, and follow up with customers to ensure satisfaction.
Proactively reach out to existing customers to schedule maintenance, promote current offers, and help keep our technicians’ schedules full.
Help homeowners understand their options by clearly and compassionately explaining our services.
Work closely with our service and dispatch teams to ensure a seamless customer experience.
Keep detailed, accurate notes and use CRM tools (we use ServiceTitan!) to keep things running smoothly.
Be a team player, ready to support your coworkers and contribute to a positive work culture.

✅ What We’re Looking For:
At least 2 years of customer service experience (phone experience is a big plus!)
A high school diploma or equivalent
Excellent communication skills—both written and verbal
A warm, upbeat personality that people trust and enjoy
Strong attention to detail and organizational skills
Proficiency in Microsoft Office and general computer savvy
Self-motivated and able to stay focused without constant supervision
Someone who thrives in a fast-paced, team-oriented, goal-driven environment

🏡 Who We Are:
We’re a locally-owned, faith-led, family-oriented company that’s been serving the tri-state area for decades. Our reputation is built on quality, integrity, and a people-first approach—and that includes our team. When you work here, you're not just a number—you’re part of something bigger.
💙 Why You’ll Love Working With Us:
Health Insurance: We pay 100% of your health coverage! Vision and dental available, too.
Retirement plan with Company Match: Plan for your future while you grow with us.
Company Culture: We’re like a big family here. You'll enjoy company outings, team lunches, and friendships that go beyond the workplace.
Paid Training & Career Development: We invest in our people—we want you to grow.
Work-Life Balance: Set schedule with rotating weekends based on seasonality.

If you’re looking for more than a job—if you're looking for a place to belong, grow, and make a difference—we want to meet you.

👉 Apply now and let’s start building something great together.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*

Submit Application

Customer Service Representative

💬 What You’ll Be Doing:

✅ What We’re Looking For:

Apply for this position